Cancellation and Refund Policy
Thank you for shopping at Creative Farmer. We take pride in offering high-quality gardening products and a hassle-free shopping experience. Please read our cancellation and refund policy carefully to understand your rights and obligations.
- Orders can be canceled within 24 hours of being placed. After this period, the order will be processed and cannot be canceled.
- To cancel an order, please contact our customer support team at [customer support email/phone number] with your order number and details.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days of receiving the product.
- Provide photographs and a detailed description of the issue.
- We will either issue a full refund or send a replacement, based on your preference.
Items Not as Described:
- If the received item is significantly different from the product description or image, contact us within 14 days of receiving the product.
- We may offer a full refund or exchange the item as appropriate.
Change of Mind:
- If you change your mind about an order, contact us within 7 days of receiving the product.
- Items must be in their original condition, unused, and in their original packaging.
- Refund will be issued after deducting a restocking fee of [restocking fee percentage] to cover processing and handling costs.
- To initiate a return or refund request, please contact our customer support team at [customer support email/phone number].
- Pack the items securely in their original packaging to prevent damage during transit.
- Include a copy of the original invoice or order confirmation.
- Ship the package to [return address]. Please note that return shipping costs are the responsibility of the customer.
- Refunds will be processed within [processing time] after the returned items are received and inspected.
- Refunds will be issued to the original payment method used for the purchase.
Contact Us: If you have any questions or concerns regarding our cancellation and refund policy, please feel free to contact our customer support team at [customer support email/phone number].