Cancellation/Refund Policy

Cancellation and Refund Policy

Thank you for shopping at Creative Farmer. We take pride in offering high-quality gardening products and a hassle-free shopping experience. Please read our cancellation and refund policy carefully to understand your rights and obligations.

Cancellation Policy:

1. Orders can be canceled within 24 hours of being placed. After this period, the order will be processed and cannot be canceled.
2. To cancel an order, please contact our customer support team at [customer support email/phone number] with your order number and details.

Refund Policy:

1. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us within 7 days of receiving the product.
   • Provide photographs and a detailed description of the issue.
   • We will either issue a full refund or send a replacement, based on your preference.

2. Items Not as Described:

   • If the received item is significantly different from the product description or image, contact us within 14 days of receiving the product.
   • We may offer a full refund or exchange the item as appropriate.

3. Change of Mind:

   • If you change your mind about an order, contact us within 7 days of receiving the product.
   • Items must be in their original condition, unused, and in their original packaging.
   • Refund will be issued after deducting a restocking fee of [restocking fee percentage] to cover processing and handling costs.

Return Instructions:

1. To initiate a return or refund request, please contact our customer support team at [customer support email/phone number].
2. Pack the items securely in their original packaging to prevent damage during transit.
3. Include a copy of the original invoice or order confirmation.
4. Ship the package to [return address]. Please note that return shipping costs are the responsibility of the customer.

Processing Time:

1. Refunds will be processed within [processing time] after the returned items are received and inspected.
2. Refunds will be issued to the original payment method used for the purchase.

Contact Us: If you have any questions or concerns regarding our cancellation and refund policy, please feel free to contact our customer support team at [customer support email/phone number].